Avedis Donabedian

Ultimately, the secret of quality is love. You have to love your patient, you have to love your profession, you have to love your God. If you have love, you can then workbackward to monitor and improve the system.

“有愛”是醫療品質的動力歸根結底，品質的秘方就是「有愛」，你必須去愛你的病人、愛你的專業、更需敬愛你的上帝。如果「有愛」，你會透過監控與改善來確保你所提供的全部。